FAQ — Frequently Asked Questions

Any questions?

Frequently Asked Questions

Are your products Halal certified?

Yes. All food products (dates, Nigella oil, etc.) are Halal certified. For clothing, we ensure that materials comply with Islamic principles — no animal silk or non-Halal wool in products intended for prayer.

Do you ship to France / Germany / Belgium / Spain?

Yes, we ship throughout the European Union. Delivery times range from 4 to 7 working days. For details on costs, please refer to the Shipping page.

How does the personalized Gift Box work?

You can create your custom Gift Box from the Create your Gift Box page: choose the occasion, the type of box, and your preferred products. You can add a personalized gift message which we print on a calligraphed card.

Are Ajwa dates truly from Medina?

Yes. Our Ajwa dates come exclusively from the Medina al-Munawwara region, Saudi Arabia. Each batch is accompanied by origin documentation. Annual harvest, preservative-free, 100% natural.

How do I choose the right size for clothing?

Each product page includes a size guide. In general: S/M khimars cover up to sizes 36-40, L/XL up to 42-46. For abayas with standard EU sizes (36, 38, 40...), we recommend choosing your usual size. If in doubt, contact us — we'll guide you.

Can I request an invoice?

Yes. Indicate your tax code or VAT number in the notes section when ordering, or contact us after purchase at info@salihastore.it.

Do you have a loyalty program or discounts for recurring orders?

We are working on a dedicated program for regular customers. For now, subscribe to the newsletter to receive exclusive offers, previews of new products, and special discounts during Ramadan and Eid.

Couldn't find an answer? Contact us on WhatsApp or at info@salihastore.it — we respond within 24 hours.